Shipping Policy – KOOPMAN

‌Effective Date: 11 October 2026‌

This Shipping Policy applies to all orders placed on the official e-commerce website of KOOPMAN INTERNATIONAL UK LIMITED, www.koopmanuk.com, where you can browse our curated durable, easy-to-use kitchen small tools to upgrade every daily cooking and meal prep experience at home. We have designed this clear, customer-centric shipping framework to ensure every well-crafted, practical kitchen essential we carefully source reaches you in perfect condition, on schedule, to turn every messy kitchen corner into an easy, pleasant space with our handy little kitchen tools. All terms outlined below are formulated in full compliance with UK local logistics and consumer protection rules, to bring you a smooth, transparent shopping experience whether you are purchasing our top-rated best sellers in kitchen gear or exploring our brand new kitchen tools for easier cooking days.

1. Our Official Contact Details for Shipping Inquiries

If you have any questions, special requirements or need to track the status of your dispatched parcel, you can reach our dedicated logistics support team through the following official channels directly:

Full Company Name: KOOPMAN INTERNATIONAL UK LIMITED
Operational and Registered Address: Titanium 1 Kings Inch Place, Renfrew, United Kingdom, PA4 8WF
Dedicated Shipping Support Email: cachep@koopmanuk.com
Customer Service Hotline: +44 141 886 5403

Our logistics support team operates from 9:00 AM to 5:30 PM UK local time, Monday to Friday, excluding UK official public holidays. We will respond to all your shipping related inquiries within 2 working days upon receiving your message.

2. Order Processing Period

Once you complete the payment for your selected kitchen small tools on our website, our in-house order processing team will start verifying and preparing your parcel immediately. Every item we select is tested for durability and ease of use, fitting seamlessly into busy home cooks’ routines, so we conduct a second full quality check for each product before packaging to make sure there are no defects or functional issues before dispatch.

For all confirmed orders received before 2:00 PM on a working day, we will complete all packaging and preparation procedures and hand over the parcel to our partnered courier on the very same day. For orders submitted after 2:00 PM on a working day, or orders placed on weekends and public holidays, we will process and dispatch your parcel on the next available working day. Our standard order processing period will never exceed 2 working days in any scenario, unless there are exceptional stock fluctuation situations that we will notify you via email in advance once your order is submitted.

When packaging your order, we will include a printed order slip with all the information of the kitchen tools you purchased, as well as a small after-sales guide that shares simple tips to keep your new kitchen helpers in top condition for long-term use, to align with our core belief that great meals start with simple, reliable helpers.

3. Shipping Service Zones, Rates and Estimated Delivery Time

We currently provide two main shipping options for customers located in the United Kingdom, with clear and transparent pricing rules with no hidden charges:

‌Standard UK Mainland Shipping‌: This service is available for all delivery addresses within England, Scotland and Wales. The flat rate shipping fee for this service is £3.99, and all orders with a total value over £45 qualify for free standard shipping automatically. The estimated delivery time for standard shipping is 3 to 5 working days counting from the date the parcel is handed over to our courier partner.
‌Express UK Mainland Shipping‌: For customers who need to receive their new kitchen tools in a shorter time, we provide the express delivery service at a flat rate of £7.99. All express orders dispatched before 2:00 PM on a working day can be delivered to your designated address on the next working day.

For delivery addresses located in Northern Ireland and other offshore UK islands, we offer customised shipping rates based on the actual delivery location, and our support team will send you a separate shipping quotation within 1 working day after you submit your order, and confirm with you before arranging the subsequent dispatch process. We do not currently support international cross-border shipping outside the United Kingdom, and we will update this policy on our website promptly once we expand our service coverage to other regions.

After your parcel is successfully dispatched, we will send you a formal dispatch notification email that includes the unique logistics tracking number of your parcel and the official tracking link of our courier partner, so you can check the real-time location and estimated arrival time of your order at any time.

4. Parcel Delivery Rules and Signature Confirmation

Our courier partner will deliver your parcel directly to the delivery address you filled in during the order checkout process. To ensure the safety of your purchased kitchen small tools, we require a valid signature from an adult aged 16 or above when the parcel is delivered. If no one is available at your designated address to sign for the parcel when the courier arrives, the courier will leave a delivery notice with clear instructions for you to rearrange a secondary delivery time, or arrange for you to pick up the parcel at the nearest local courier service point.

If you find that the outer packaging of the parcel is severely damaged or shows obvious signs of being opened when you receive it, we strongly recommend that you refuse to sign for the parcel immediately, and contact our support team with photos of the damaged packaging sent to our official email address, so we can arrange a full re-delivery for you as quickly as possible.

5. Undeliverable Parcel and Related Processing Rules

If a parcel is returned to our warehouse by the courier due to incorrect delivery address information you provided, repeated failed delivery attempts caused by no one at the designated address, or you refuse to accept the parcel without a legitimate reason for damaged or wrong items, we will notify you promptly after we receive the returned parcel. You can choose to pay for a second re-delivery fee to arrange a new dispatch, or you can initiate a return application for the items, and the corresponding shipping fee will be deducted from your final refund amount in accordance with our return and refund policy.

We take every shipping link seriously, to make home cooking simpler and nicer, and deliver the practical, well-crafted small kitchen tools you ordered to your home smoothly. If you have any other questions that are not covered in this policy, please feel free to contact our support team at any time.