KOOPMAN

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Privacy Policy

‌Effective Date: 11 October 2026‌

Welcome to the privacy policy of KOOPMAN INTERNATIONAL UK LIMITED. This policy is designed to clearly explain how we collect, use, store, process and protect your personal information when you access and use our e-commerce website www.koopmanuk.com, as well as the rights you hold regarding your personal data. We are committed to complying with all applicable data protection regulations in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and relevant consumer protection legislations, to ensure the security and legitimate rights of your personal information are fully safeguarded.

This privacy policy applies to all interactions you have with our platform, including browsing our curated durable, easy-to-use kitchen small tools, registering for an account, placing orders, contacting our customer service team, and participating in any other services provided on our website. By accessing and using our website, you acknowledge that you have read, understood and agreed to all the terms outlined in this policy. If you do not agree with any part of this policy, please refrain from using our services immediately.

1. Information About Us

The data controller responsible for your personal information is KOOPMAN INTERNATIONAL UK LIMITED, with the following contact details:

  • Registered Address: Titanium 1 Kings Inch Place, Renfrew, United Kingdom, PA4 8WF
  • Contact Email: cachep@koopmanuk.com
  • Contact Telephone: +44 141 886 5403

If you have any questions, concerns or requests related to this privacy policy or our personal data processing practices, you can reach out to us at any time using the contact information provided above. We will respond to your legitimate inquiry within 30 calendar days upon receipt.

2. Definitions

To help you fully understand the terms in this policy, we clarify the key definitions as follows:

  • ‌Personal Information‌: Refers to any information that can identify or infer a specific natural person, including but not limited to your name, contact details, transaction records, browsing behaviour and other information that can be linked to you.
  • ‌Sensitive Personal Information‌: Refers to information that once leaked or illegally used may easily harm your personal dignity or threaten your personal and property safety, including payment financial information, precise location data and other related data we process during your use of our services.
  • ‌Platform‌: Refers to our official e-commerce website www.koopmanuk.com, through which we provide sales of practical, well-crafted small kitchen tools and related supporting services to all users.
  • ‌Processing‌: Refers to all operations we perform on your personal information, including collection, storage, use, processing, transmission, provision, disclosure and deletion.

3. Types of Personal Information We Collect

We only collect the minimum amount of personal information that is necessary to complete transactions and provide necessary after-sales services, following the principle of data minimisation as required by relevant regulations. The personal information we collect falls into the following categories:

3.1 Information You Voluntarily Provide to Us

This refers to the information you actively submit when you use our services, including:

  1. Account registration information: When you create an account on our platform, you may provide your user name, email address, set password and other basic identity information to facilitate your subsequent login and management of order details.
  2. Order and delivery information: When you place an order to purchase our kitchen small tools, you will voluntarily provide us with your full name, delivery address, contact phone number and specific requirements for the order, which we use to ensure the smooth delivery of the goods to you.
  3. Payment related information: During the payment process, your payment card number, third-party payment account information and other financial data are directly processed by our trusted payment service providers, and we only receive the final payment result notification to confirm the completion of your transaction.
  4. Interaction information: When you contact our customer service team for consultation, submit product reviews, participate in our promotional activities or provide feedback on our products, you may voluntarily provide additional information related to your interaction with our brand.

3.2 Information We Automatically Collect When You Use Our Services

When you browse our website and view our top kitchen picks and new kitchen tools, our system will automatically collect non-sensitive technical information through secure technical means to optimise your user experience, including:

  • Your device information: such as device model, operating system type, browser type and related browser plugin settings
  • Your access log information: such as the time you visit the website, visit frequency, pages you browse, IP address, geographic location at the city level and your operation behaviour such as search records and click streams on the platform
    This part of the information helps us understand user preferences, optimise website performance and resolve technical faults in a timely manner.

3.3 Information We Obtain From Legal Third Parties

Under the premise of obtaining your explicit consent or being permitted by laws and regulations, we may obtain part of your information from our cooperative legitimate partners, including payment institutions that provide payment services, logistics partners that provide delivery services, and identity verification service providers that assist us in preventing fraudulent transactions. We will strictly verify the legality of the source of such information.

4. Purposes and Legal Basis for Processing Your Personal Information

We process your personal information only for the clear purposes stated below, and strictly follow the relevant legal basis under UK data protection regulations:

  1. ‌To fulfil our contract with you‌: Processing your order information, delivery information and payment results to complete the sales contract of the kitchen tools you purchased, arrange the delivery of goods, and provide you with corresponding after-sales support, so as to fulfil all our contractual obligations to you.
  2. ‌Our legitimate business interests‌: We use your browsing behaviour information and preference data to optimise our product selection, improve website operation efficiency, prevent fraud and illegal access behaviour, and carry out necessary internal data analysis to continuously upgrade our product line of practical kitchen small tools, all of which will not undermine your personal privacy rights and interests.
  3. ‌Comply with legal obligations‌: We may process your personal information when we are required to do so by UK laws, regulations or legal procedures, such as retaining transaction records for the time required by tax regulations, to meet our statutory compliance requirements.
  4. ‌Based on your explicit consent‌: For any processing activity that requires your separate consent by law, we will obtain your clear and voluntary confirmation in advance, and you have the right to withdraw your consent at any time.

5. How We Share Your Personal Information

We will never sell, rent or trade your personal information to any third parties for marketing purposes without your explicit written consent. We may share your information only in the following limited scenarios:

  • Share necessary order and delivery information with our selected logistics service providers, only to arrange the delivery of the products you ordered, and the logistics provider can only process your information for the single delivery purpose.
  • Share necessary payment related information with our certified payment service providers, to complete the security verification of your transaction and process your payment correctly.
  • Disclose your information when it is required by law, court order or competent regulatory authority, to fulfil our statutory reporting and disclosure obligations.
  • In the event of a merger, acquisition or asset transfer of our company, the transferred personal information will be protected by the same data protection clauses required by this policy, and we will notify you in advance of any change of the data controller.

6. Cross-Border Data Transfer

In line with the requirements of UK GDPR, we give priority to storing and processing all your personal data on local servers located in the United Kingdom, to minimise the risk of cross-border data flow. If a cross-border data transfer is necessary for the normal operation of our services, we will ensure that the receiving country or territory has an adequate level of data protection recognised by the UK authority, or we will sign standard data protection clauses approved by the competent authority with the third party receiving the data, to fully protect the security of your personal information during the transfer.

7. Data Retention Period

We will only retain your personal information for the shortest period necessary to achieve the specific purposes stated in this privacy policy. Generally, we will retain your order related information for 7 years in accordance with the requirements of UK tax and commercial regulations, and we will delete or anonymise all your personal information in a secure manner after the expiry of the required retention period, unless there are special legal requirements that need to extend the retention period. For the information we process based on your separate consent, we will delete the corresponding information promptly after you withdraw your consent.

8. Security Measures for Your Personal Information

We take a series of strict technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction:

  • We use industry standard end-to-end encryption technology to protect all your data during transmission and storage on our website.
  • Our technical team conducts regular system security inspections and vulnerability repairs, to continuously upgrade the security protection level of our server system.
  • All our internal staff who have access to user personal data have received professional information security training, and we have implemented strict permission minimisation management, so that only the necessary personnel can access the user information corresponding to their work responsibilities.
  • In the unlikely event of a personal data security breach that may pose a high risk to your rights and interests, we will immediately notify you and the competent regulatory authority in accordance with the procedures required by UK data protection laws.

9. Your Rights Over Your Personal Information

Under applicable UK data protection regulations, you have the following complete rights regarding your personal information processed by us:

  1. ‌Right of Access‌: You have the right to request a copy of all your personal information we hold, and to obtain relevant details about how we process your data.
  2. ‌Right to Rectification‌: If you find that the personal information we hold about you is inaccurate or incomplete, you can contact us at any time, and we will promptly correct the relevant information after verification.
  3. ‌Right to Erasure‌: You have the right to request us to delete your personal information under legal circumstances, such as when the information is no longer necessary for the original collection purpose, or you withdraw your consent to the data processing.
  4. ‌Right to Restriction of Processing‌: You have the right to request us to restrict the processing of your personal information when you contest the accuracy of the data, when the processing is illegal, or when we no longer need the data but you require us to retain it for legal claims.
  5. ‌Right to Data Portability‌: You have the right to obtain the personal information you provided to us in a structured, commonly used and machine-readable format, or request us to transmit the data directly to another data controller where technically feasible.
  6. ‌Right to Object‌: You have the right to object to our processing of your personal information which is based on our legitimate interests, at any time for legitimate reasons related to your specific situation.
  7. ‌Right to Withdraw Consent‌: For any processing activity that you previously gave your explicit consent to, you can withdraw your consent at any time, and this will not affect the legality of the processing we have carried out based on your consent before the withdrawal.

To exercise any of the above rights, you can send your request to our contact email cachep@koopmanuk.com. We will verify your identity before processing your request to ensure the security of your personal information, and respond to your request as soon as possible within the time limit required by law. You also have the right to file a complaint with the relevant UK data protection supervisory authority if you believe that our processing of your personal information violates relevant laws and regulations.

10. Children’s Privacy Protection

Our website and the corresponding e-commerce services are not directed at children under the age of 16, and we do not intentionally collect any personal information from children under 16. If we accidentally collect personal information of a child under 16 without the verification of parental consent, we will take measures to delete the relevant data immediately. If you find that we have collected personal information of a child under 16, please contact us immediately.

11. Updates to This Privacy Policy

We may make necessary adjustments and updates to this privacy policy from time to time, to adapt to changes in our business operation or the update of relevant legal regulations, on the premise of not damaging your legitimate rights and interests. After we revise the privacy policy, we will prominently publish the updated version on our official website www.koopmanuk.com, with the updated effective date marked clearly. Your continued use of our website and services after the effective date of the revised privacy policy will be deemed as your acceptance of the updated terms of the policy.

12. Contact Us

If you have any questions, comments, or requests about this Privacy Policy, or any issues related to our personal data processing practices, please do not hesitate to contact us via the following channels:

  • Email: cachep@koopmanuk.com
  • Postal Address: KOOPMAN INTERNATIONAL UK LIMITED, Titanium 1 Kings Inch Place, Renfrew, United Kingdom, PA4 8WF
  • Telephone: +44 141 886 5403

We are committed to building full transparency and trust with all our users, to provide you with not only practical, durable and easy-to-use kitchen small tools that make your daily cooking experience smoother, but also a fully compliant, secure and reassuring e-commerce shopping environment.