KOOPMAN

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Refund and Returns Policy

‌Effective Date: 11 October 2026‌

This Refund and Returns Policy applies to all orders placed on the official e-commerce website of KOOPMAN INTERNATIONAL UK LIMITED, www.koopmanuk.com. To deliver you curated durable, easy-to-use kitchen small tools that upgrade every daily cooking and meal prep experience at home, we have established clear, fair transaction rules for all return and refund requests. We would like to explicitly emphasize at the very beginning that ‌we do not process any “refund only” requests under any circumstances for all valid orders, and all valid refund applications must be accompanied by the full return of the corresponding purchased products‌, to protect the legitimate rights and interests of both parties of the transaction. All policies below are formulated in compliance with UK consumer protection regulations, and we will strictly follow all terms to ensure a transparent and pleasant shopping experience for every user who browses our top kitchen picks and new kitchen tools.

1. Our Contact Details

For all inquiries related to returns, refunds and order related issues, you can reach our dedicated after-sales team via the following official channels:

  • Company Name: KOOPMAN INTERNATIONAL UK LIMITED
  • Registered and Operational Address: Titanium 1 Kings Inch Place, Renfrew, United Kingdom, PA4 8WF
  • Support Email: cachep@koopmanuk.com
  • Service Telephone: +44 141 886 5403
    Our after-sales working hours are 9:00 to 17:30 from Monday to Friday (UK local time, excluding official public holidays), and we will respond to your return and refund inquiry within 2 working days upon receipt of your message.

2. General Return Eligibility Rules

All products purchased from our kitchen essentials store, which focuses on sourcing practical, well-crafted small kitchen tools that make daily cooking smoother and more enjoyable, can be applied for return within 30 calendar days starting from the date you successfully sign for the parcel, on the premise that the products meet the following eligibility criteria:

  1. The product must be kept in its original, unused condition, with all original tags, packaging and accessories intact. Since every item we select is tested for durability and ease of use, fitting seamlessly into busy home cooks’ routines, we will not accept returns of products that have been used, damaged due to improper operation, or have missing parts.
  2. You need to provide the corresponding order number, purchase proof and clear photos to show that the product meets the return conditions when you submit the return request.
  3. As we clearly state that no “refund only” request will be approved, you must return the full corresponding product back to our designated return address, and we will never issue any full or partial refund before we receive and complete the inspection of the returned product. We believe great meals start with simple, reliable helpers, and we curate only pieces that solve real kitchen hassles, so we strictly reject any application that retains the product but applies for a refund directly, which avoids unreasonable losses to our operation while safeguarding the fair transaction rights of all users.

3. Specific Return Process

To make your return operation convenient and clear, we have designed a simple 4-step process as follows:

  1. ‌Submit your application‌: Contact our after-sales team via the contact channels we provided above within the valid return period, state your order number and the specific reason for your return, and provide the relevant supporting photos as required. Our team will review your application within 2 working days and send you the official designated return address and return guidance documents after approval.
  2. ‌Return the product properly‌: After you get the return address, please package the product completely with all its original accessories and packaging, choose a traceable logistics courier to send the parcel back to us, and save the logistics tracking number to upload to our after-sales system. You need to bear the basic return shipping fees for returns caused by non-quality problems, while we will cover the return shipping costs for returns caused by our confirmed product quality defects.
  3. ‌Product inspection‌: After we receive your returned parcel, our professional team will carry out a complete inspection of the returned product within 3 working days, to confirm that the product meets all return eligibility conditions we mentioned above.
  4. ‌Exchange or refund arrangement‌: After the inspection is passed, you can choose to get a full refund back to your original payment account, or replace the item with another product of equal value in our store. The whole refund processing will take 3 to 7 working days, depending on the processing speed of your original payment institution. We will never handle any refund application before we complete the product inspection, and we will not approve any request that you do not return the product but only apply for a refund.

4. Special Notes and Exceptions

  • For customized products that are processed according to your personal requirements, we do not support return and refund after production is completed, unless the products have serious quality problems that do not meet the production standards.
  • If you receive a parcel with obvious external damage, you should refuse to sign for the parcel directly and contact our after-sales team immediately, so that we can arrange a re-delivery for you quickly.
  • We strictly prohibit any “refund only” operation that violates the fair transaction principle. Any attempt to submit a false damage report or apply for a refund while retaining and using our kitchen small tools will be regarded as a violation of our transaction terms, and we have the right to reject such requests permanently and record the corresponding order to avoid abnormal repeated operations.
    Our team is committed to turning every messy kitchen corner into an easy, pleasant space with our handy little kitchen tools, and we also hope that every transaction between us is based on mutual trust and fairness. If you have any questions about this policy, feel free to contact our after-sales team at any time.