KOOPMAN

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Terms of Service

‌Effective Date: 11 October 2026‌

Welcome to the official e-commerce platform of KOOPMAN INTERNATIONAL UK LIMITED, www.koopmanuk.com. These Terms of Service set out the legally binding terms and conditions that govern your access to and use of our website, as well as all transactions you complete when purchasing our curated durable, easy-to-use kitchen small tools to upgrade every daily cooking and meal prep experience at home. By browsing, registering an account, placing an order, or interacting with any function of our platform, you acknowledge that you have fully read, understood, and agreed to be bound by all provisions outlined in these terms. If you do not accept any clause in these Terms of Service, you may not access or use any service provided on our website, and we kindly ask you to exit our platform immediately.

As a professional kitchen essentials store, we focus on sourcing practical, well-crafted small kitchen tools that make daily cooking smoother and more enjoyable. Every item we select is tested for durability and ease of use, fitting seamlessly into busy home cooks’ routines. We believe great meals start with simple, reliable helpers, so we curate only pieces that solve real kitchen hassles. These terms are designed to build a transparent, fair, and trusted transaction environment for both us and every user who visits our site to explore our top kitchen picks, best sellers in kitchen gear, and new tools for easier cooking days, ensuring you can turn every messy kitchen corner into an easy, pleasant space with our handy little kitchen tools under full legal protection.

1. Service Provider Identification

The operator and legal service provider of the www.koopmanuk.com platform is KOOPMAN INTERNATIONAL UK LIMITED, with the full valid contact information listed below for all user inquiries, legal communications and transaction-related notifications:

  • Registered and Operational Address: Titanium 1 Kings Inch Place, Renfrew, United Kingdom, PA4 8WF
  • Official Contact Email: cachep@koopmanuk.com
  • Customer Service Telephone: +44 141 886 5403

For any inquiries or notifications related to these Terms of Service, you may reach out to our management team via the contact details above during our business hours, 9:00 AM to 5:30 PM UK local time, Monday to Friday, excluding official UK public holidays. We will respond to your legitimate submission within 3 working days upon receipt.

2. Platform Usage Eligibility

By confirming that you agree to these Terms of Service, you confirm that you meet all of the following usage eligibility requirements:

  1. You are at least 18 years of age, or you are accessing and using this platform under the full supervision and consent of a parent or legal guardian who is over 18 years old and assumes full legal responsibility for all your operations on the platform.
  2. You have the full legal capacity to enter into a binding transaction contract with us, and you are not restricted from using this e-commerce platform by applicable laws, local regulations, or any previous account restriction measures we have implemented.
  3. All information you submit to our platform, including account registration details, order delivery information, payment information and contact information, is true, accurate, complete and up to date.
  4. You will not use our platform for any illegal, fraudulent, or unauthorized purposes, including but not limited to copying or reselling our kitchen tools without our formal written authorization, launching malicious attacks on our website system, or submitting fake transaction requests to disrupt our normal operation order.

We reserve the right to suspend or permanently terminate your access to our platform immediately without prior notice if we confirm that you violate any of the above eligibility requirements, and we will not be liable for any loss caused by such suspension or termination actions.

3. User Account Registration and Management

When you choose to create a personal user account on our website to manage your order history, save your preferred delivery addresses, and receive exclusive updates on new kitchen tool launches, you agree to comply with all the following account management rules:

  • You are solely responsible for safeguarding the security of your account login credentials, including your user name and login password. You will be fully liable for all operations, order placements, information modifications that occur under your account, whether these operations are authorized by you or not.
  • You must notify us immediately if you detect any unauthorized access to your account, or any suspected security breach of your account status, so we can take timely measures to lock the relevant account and prevent further abnormal losses.
  • You may not transfer, lend, or sell your registered account to any third party without our explicit written approval. We reserve the right to freeze any account that we confirm is illegally transferred, and we will not be liable for any loss arising from unauthorized third party access to the account.
  • We reserve the right to cancel your account permanently if your account remains inactive (without any login or transaction activity) for more than 24 consecutive months, after we send you a 30-day advance notification via your reserved contact email.

4. Product Information, Pricing and Order Confirmation

All product information displayed on our platform, including product pictures, function descriptions, durability test results, usage guides, and pricing data, is carefully edited and updated by our professional operation team to ensure its accuracy. However, we cannot guarantee that there will be no absolute typos, display errors, or information omissions in very rare scenarios. In this regard, we clarify the following binding rules for all product transactions:

  • The prices marked on our product pages are all denominated in British Pounds (GBP), and the prices do not include shipping fees and possible value-added tax that needs to be paid according to local regulations, unless otherwise explicitly marked on the specific product page.
  • After you select your target kitchen small tools, fill in the delivery information, submit the order and complete the payment, we will send you an order confirmation email to the email address you reserved, which does not mean the formal establishment of the sales contract between you and us. The formal legally binding sales contract is established only after we complete the second quality inspection for your ordered products, confirm that there are no stock shortages, and send you the official dispatch notification email that informs you your parcel has been handed over to our partnered courier.
  • If we confirm that there are obvious errors in the product pricing, function description, or stock status of the order you submitted after receiving your payment, we will notify you of the relevant situation as soon as possible. You can choose to wait for us to restock the corresponding product, replace the item with another equivalent product, or apply for a full refund of the corresponding amount, and we will return the full payment you paid to your original payment account within 7 working days. We will not force you to accept the transaction that contains information errors, nor will we deduct any handling fees from the full refund in such scenarios.
  • All our kitchen tools are designed for normal household daily cooking use. Any damage or safety issues caused by commercial overuse, improper operation, or use scenarios that do not match the product design purpose will not be covered by our product quality guarantee.

5. Payment Terms

All payments for orders placed on our platform must be completed through the secure, legally compliant third-party payment channels we officially support. We do not accept any offline cash payments, bank transfers to non-official accounts, or payments through other unauthorized channels. You agree to comply with the following payment rules:

  • When making payments on our platform, you confirm that you are the legal holder of the selected payment method, and you have sufficient authorization to complete the corresponding transaction payment.
  • All transactions are protected by the secure encryption system of our payment service providers. We will not store your complete payment card number, third-party payment account password, or other sensitive financial information on our own server system, to fully protect the security of your financial data.
  • If a disputed payment transaction occurs due to your own mistake (such as repeated submissions of payment requests, or accidental payment for orders you do not intend to purchase), you may contact our customer service team within 7 working days after the payment is completed, and we will verify the relevant situation and process the corresponding refund according to the actual status of your order.
  • We reserve the right to verify the authenticity of high-value orders, and we may ask you to provide relevant identity proof materials to prevent fraudulent transactions, before we proceed to process the dispatch of your order.

6. Platform Intellectual Property Rights

All intellectual property content displayed on the www.koopmanuk.com website, including but not limited to all original text descriptions of our kitchen tools, product design patterns, website page layout, brand logos, pictures, videos, software codes, and original copywriting that introduces our brand concept of making home cooking simpler and nicer, is the exclusive intellectual property of KOOPMAN INTERNATIONAL UK LIMITED, and is protected by UK copyright law, trademark law and other relevant intellectual property regulations.

Without our explicit prior written authorization, you may not copy, distribute, modify, reproduce, publicly display, or use any of the above intellectual property content for any commercial purpose, including but not limited to stealing our product pictures to post on other third-party e-commerce platforms, copying our original product descriptions for reselling similar products, or using our brand logo for unauthorized marketing activities. If we find any behaviour that infringes our intellectual property rights, we reserve the right to pursue all corresponding legal liabilities and claim full compensation for all losses caused by the infringing behaviour, in accordance with applicable laws.

7. User Conduct and Prohibited Activities

When you use our platform, you agree that you will not engage in any of the following prohibited activities that disrupt our normal operation order, infringe the legitimate rights of other users, or violate applicable laws and regulations:

  1. Publishing, transmitting or spreading any illegal, harmful, defamatory, obscene, or threatening information through our platform’s comment section, customer service chat channel, product review area or other interactive modules.
  2. Using automated programs, web crawlers, or other unauthorized technical means to access, scrape, or collect our website data in large quantities, which may cause overload or damage to our server system.
  3. Impersonating other natural persons, legal entities, or falsely stating your identity to deceive our customer service team or other platform users, to obtain improper benefits.
  4. Submitting malicious fake orders, repeatedly applying for unreasonable refund requests, or carrying out other abusive transaction behaviours that violate the principle of good faith.
  5. Modifying, reverse engineering, decompiling, or disassembling any part of our website system to obtain unauthorized access to our non-public data.
  6. Using our platform to carry out any activities that violate UK local laws and regulations, including but not limited to money laundering, fraud, and trading of prohibited goods.

Once we confirm that you have engaged in any of the above prohibited activities, we have the right to immediately restrict your account permissions, permanently ban your access to our platform, and reserve the right to report the relevant situation to the competent law enforcement authority when necessary, and we will not bear any responsibility for any inconvenience or loss you suffer as a result of such measures.

8. Third Party Links

Our website may contain links to third party websites, including but not limited to the official tracking page of our courier partner, the operation page of our payment service provider, or recommended external blog content about home cooking tips. These third party websites are not operated or controlled by KOOPMAN INTERNATIONAL UK LIMITED, and we do not assume any responsibility for the privacy policy, service terms, or content security of these third party platforms. We recommend that you carefully read and understand the corresponding terms of service when you visit and use these third party websites after leaving our platform.

9. Disclaimer of Liability

To the maximum extent permitted by applicable UK laws, we clarify the following disclaimer clauses, to define the reasonable scope of our responsibilities during the operation of the platform:

  • Our website and all services provided on the platform are presented on an “as is” and “as available” basis. We do not guarantee that the operation of our website will be completely uninterrupted, 100% error-free, or completely free of virus or other malicious program threats. We will try our best to carry out regular system maintenance and security upgrades, but we cannot promise absolute system stability under some unexpected circumstances such as network failure, natural disasters, or force majeure events that are beyond our reasonable control.
  • We will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our platform services, including but not limited to loss of profits, loss of data, business interruption losses, unless such damages are directly caused by our gross negligence or intentional misconduct.
  • The total maximum aggregate liability of KOOPMAN INTERNATIONAL UK LIMITED for any dispute arising from your use of our platform services will not exceed the total actual amount you have paid to us for the specific order that triggers the liability claim.

10. Modification of Terms of Service

We reserve the right to adjust and modify these Terms of Service at any time according to the changes of our business operation requirements, the update of applicable laws and regulations, or the optimization of platform service rules. After we complete the revision of these terms, we will prominently publish the updated version on the homepage of our website www.koopmanuk.com, mark the new effective date clearly, and notify all registered users via email at least 15 days before the new terms take effect.

Your continued access to our platform and use of our services after the effective date of the updated Terms of Service will be deemed that you have fully read, understood and agreed to accept all the revised clauses. If you do not agree with the modified terms, you may stop using our platform services and cancel your registered account before the new terms take effect.

11. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any dispute, controversy or claim arising out of or relating to these terms, the violation, termination or validity of these clauses, or any transaction completed on our platform, will first be resolved through friendly negotiation between you and us. If the dispute cannot be resolved through negotiation within 30 days after one party submits the negotiation request, either party may submit the dispute to the competent court in the Renfrew area of the United Kingdom for litigation resolution.

12. Final Provisions

If any clause outlined in these Terms of Service is confirmed by the competent court to be invalid, illegal or unenforceable, the remaining clauses of these terms will remain in full force and effect, and will not be affected in any way. No delay or omission by us in exercising any right, power or remedy under these terms will operate as a waiver of that right, power or remedy.

These Terms of Service constitute the entire legal agreement between you and KOOPMAN INTERNATIONAL UK LIMITED regarding your use of the www.koopmanuk.com platform, and they supersede all previous oral or written agreements, understandings and communications related to the same subject matter. If you have any questions about any content in these Terms of Service, please contact us at cachep@koopmanuk.com for further clarification. We are dedicated to making home cooking simpler and nicer for every user, and building a long-term trusted relationship with you based on mutual respect and fair transaction rules.